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    Job Post:

    Director of Professional Services

    Crank Software – Ottawa, ON


    Seniority Level: Executive
    Industry: Software
    Employment Type: Full-time
    Job Function: Management
    Location: Ottawa, Canada

    Job Post: Director of Professional Services

    As the Director of Professional Services, you will be responsible for the direction, execution, and scaling of the services team. You will be dealing directly with customers and their requirements to define and execute upon development contracts.  The scope of the role includes ensuring the scheduling and execution of services work, helping guide the team on architectural direction, hiring talent, and enabling the career growth of our team members. 

    Key Responsibilities:

    • Build and lead a high-performing team who understands the value of hard work and accountability.
    • Develop the software skills of your group including recruiting of new talent.
    • Lead teams of project managers, software developers, graphics designers, application developers and test engineers.
    • Improve and adapting best SW development practices, processes and tools suitable for ensuring efficiency and quality.
    • Interact and engage with customers to ensure satisfaction.
    • Develop of Software work orders and schedules.
    • Support programs by ensuring predictable SW development planning minimizing technical and schedule risks.
    • Oversee the release schedules and software architecture.
    • Conduct employee one on one meetings as a check-in and to promote ongoing feedback.
    • Act as a mentor/coach to promote professional and personal development.

    Team Management:

    • Provide strategic direction of the services organization to achieve annual revenue growth and profit targets.
    • Provide leadership, decision making, and the improvement of the Professional Services. Process in order to ensure delivery on customer commitments.
    • Provide mentorship and growth opportunities to team members.

    Services Delivery Management:

    • Create and manage project proposals including scope and cost estimates.
    • Drive the development, marketing and selling of the Professional Services department to maximize company profits.
    • Produce estimates and SOW and support the pre-sales process.

    Key Requirements:

    • Bachelor’s Degree in Computer Science or in a related engineering field.
    • At least 3 years of hands-on technical leadership and people management experience.
    • At least 5 years of hands-on experience in Software development and testing, using Linux/QNX, C/C++.
    • Experience with graphics frameworks such as Qt, XWindows, OpenGL.
    • Software architecture skills and familiarity to modern SW architectures.
    • Experience with modern development methodologies (Agile, Kanban, etc.).
    • Excellent verbal & written communication skills (verbal and written) to clients/staff in a professional and technical manner.
    • Ability to train and mentor staff.
    • Ability to meet deadlines and raise early concerns when deadlines are in jeopardy.

    Key Leadership Competencies:

    • Agility
    • Exemplifying Integrity
    • Ensuring Accountability
    • Team Leadership and Impact & Influence
    • Fostering Learning & Development
    • Leading Change and Nurturing Innovation
    • Using Creativity and Innovation while problem solving
    • Decision Making and Client Focus


    Why Crank?

    Well, ask Crank’s employees! They were recently ranked as one of Ottawa’s top 10 employers at the 2018-2019 Employee’s Choice Awards.



    Perks of working at Crank

    • Competitive compensation plan including a comprehensive benefits program
    • Annual health and wellness allowance
    • Continuous professional development allowance
    • Brand new innovative workspace
    • Work-life balance
    • Fun social atmosphere

    Interested? Send your resume to careers@cranksoftware.com and reference "Director of Professional Services" in the subject line.



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